Delivery & Returns

Delivery Information

We work to get all orders processed and dispatched as quickly as possible. Please note that during particularly busy periods, fulfilment may take a little longer than usual. We’ll keep you updated if there are any significant delays with your order.

We ship via DHL. Once your order has been dispatched, you’ll receive tracking information so you can follow its progress.

If you have any questions regarding delivery, please get in touch with us at contact@willwell.co.

Returns Policy

Wholesale & Pre-Orders
All wholesale candle orders are produced specifically for each confirmed pre-order. As these products are produced and reserved based on the quantities requested, pre-orders cannot be cancelled, returned, or exchanged once the order has been confirmed.

Before placing a wholesale order, please ensure that all product selections, quantities, fragrances, and delivery details are correct. Once production or fulfilment has begun, we cannot make changes to the order.

Damaged or Incorrect Orders
While we carefully inspect orders before dispatch, if your delivery arrives damaged or you receive an incorrect item, please contact us at contact@willwell.co as soon as possible.

Please provide your order number along with clear photographs of the packaging and affected products. We’ll review the issue and, where appropriate, arrange a replacement or another suitable resolution.

Claims for damaged or incorrect goods must be reported within 7 days of delivery to allow us to investigate the issue and, where necessary, raise a claim with our delivery partner.

Non-Returnable Items
Wholesale pre-orders are not eligible for returns due to a change of mind, over-ordering, unsold stock, or a change in business requirements. As these products are reserved and produced specifically against wholesale demand, we cannot accept them back into stock.

By placing a wholesale pre-order, you acknowledge and agree to these terms.